Why are you asking me for my income tax documents/marriage certificate/proof of address?
Why have you put my money on hold?
Why is my transaction rejected even after I have confirmed and paid for my transaction?
December 28, 2021
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Being a Major Payment Institution, we are one of the many gatekeepers of the cross-border flow of funds. We are honoured to have an obligation to perform compliance checks on all transactions in order to manage the risk of money laundering and/or terrorism financing.
In rare cases, this may result in your transaction being held while we seek to clarify the intent and origin of the funds in order to protect you – the customer – as well as your beneficiary from any financial crime. We apologise in advance for any inconvenience that this may cause.
